PRIVACY POLICY.

1. Introduction

TCM Power Valet respects your privacy and is committed to handling personal information responsibly in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

This policy explains how we collect, use and protect information provided through our website and during customer enquiries.

2. Information We Collect

We may collect the following information:

• Name, telephone number and email address.
• Service address or location.
• Company or organisation name, where applicable.
• Vehicle, machinery or equipment details.
• Service requirements and additional notes.
• Photographs voluntarily uploaded with an enquiry.
• Relevant communications concerning quotations and services.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotations.
• Arrange, manage and deliver cleaning services.
• Communicate with customers about their requests.
• Maintain necessary business and financial records.
• Meet applicable legal obligations.

4. Legal Basis for Processing

Depending on the circumstances, we process personal information where necessary to:

• Take steps requested before entering into a contract or fulfil an existing contract.
• Meet legal obligations.
• Pursue legitimate business interests, such as responding to business communications and maintaining service records, where those interests are not overridden by individuals' rights.

5. Sharing Your Information

We do not sell customers' personal information.

Information may be shared with trusted service providers where necessary for website hosting, email delivery, secure data storage or business administration.

We may also disclose information where legally required.

6. Data Storage & Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

Customer information will only be retained for as long as reasonably necessary for its intended purpose or to meet applicable legal requirements.

7. Photographs

Photographs submitted through our enquiry forms are used to assess service requirements and assist with quotations or service delivery.

We will not use identifiable customer photographs for public marketing without an appropriate legal basis.

8. Cookies & Website Analytics

Our website may use essential technologies required for its operation.

If optional analytics or non-essential cookies are introduced, we will update this policy and implement appropriate consent controls where required.

9. Your Rights

Under UK data protection law, you may have the right to:

• Access personal information held about you.
• Request correction of inaccurate information.
• Request deletion of information in certain circumstances.
• Object to or restrict certain processing.
• Request data portability where applicable.

You may also raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Contact Us

For privacy enquiries or requests concerning your personal information, contact:

TCM Power Valet
Tamworth, Staffordshire

Email: powervalet@tcmotion.co.uk

Telephone: 07869 069 689

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The latest version will be published on our website.